Rotana Corporate Sustainability Report 2012

Expectations Typical Engagement Pathways Our Response • Career growth and development • Equal treatment • Learning opportunities • Wages and benefits competitiveness • Social welfare • Job security • Positive impact on the community • Open interaction • Recognition of work and contribution • Healthy & safe workplace • Monthly team meetings • Roundtable lunches with GMs • Access to Rotana Intranet • Bi Annual RESS – Rotana Employees Satisfaction Survey • Colleagues Welfare Committee • Annual performance review • Daily departmental briefing • Newsletters • Notice boards, posters • Exit Interview • Promoting colleagues well being through safe working conditions and motivating atmospheres • Conducting annual performance reviews and setting personal development plan for colleagues • Setting a performance based bonus and reward (Rotana bonus scheme) • Respecting the culture and values of colleagues and supporting equality • Participating in wages surveys • Implementing Environment Health & Safety Management Systems • Satisfaction/high quality products and good services • Reasonable pricing • Environmentally friendly products • Clear billing practices • Energy conservation tips • Responsibility • Long term guests relationship • Positive impact on the community • Health, Safety & Security • RGSS – Rotana Guests Satisfaction Survey • Social Media • Guests comments cards • Meet the team gathering guests-department heads. • Strategic level meetings with guest contacts, travel networks • Sustainability related brochures • Sustainability related activities at our hotels • Developing new product and service packages and rates. • Offering good price/ quality ratio • Implement guests distinction programmes • Developing guest environmental programmes • Implementing Environment Health & Safety Management Systems • Implementing emergency management plan and security programmes • High yield share • Risk management • Consideration of the economic, social and environmental impacts of our operations • Representation in Board of Directors • Monthly meetings with business owners • Annual audit reports • Supplier forums and meeting • Compensating owners as per the management agreements • Operate in line with our code of business conduct Our Colleagues Our Owners Our Guests