Rotana Corporate Sustainability Report 2012

3 Table of Contents About This Report 5 Message from our CEO & President 7 Our Company 10 Our Vision & Brand Promise 11 Our Values: Rotana Life 12 Our Global Portfolio 13 Our Growth & Expansion 15 Our Awards & Memberships 16 Our Sustainability Strategy 20 Our Vision 20 Our Goals 21 Our Approach 22 Our Stakeholders 25 Our Governance 28 Board Operation 30 Organisation 32 Code of Business Conduct & Ethics 37 Our Environment 39 Energy 40 Water 42 Waste 43 Materials 44 Our Community 48 Contribution 50 Nationalisation 52 Economic Development & Investment 53 Our Guests 54 Guest Satisfaction 56 Guest Education and Inspiration 59 Guest Health, Safety & Security 62 Our Colleagues 64 Workforce 66 Satisfaction 71 Learning and Development 72 Health & Safety 74 Fair Employment 75 Our Suppliers 76 Local Supplies 78 Responsible Supplies 79 Appendix A: GRI Content Index 80