Rotana Corporate Sustainability Report 2012

2010 9775 2109 10206 1847 10439 1851 2011 2012 0 2000 4000 6000 8000 10000 12000 Number of Full Time Colleagues Number of Females Key Issues: • Workforce • Satisfaction • Learning & Development • Health & Safety • Fair Employment I believe that the lowest paid job at hotel is very often the most important for its success. You can go to the bext hotel in the world, but if your plate is not polished, your glass is not clean, or the bellboy not as friendly as the manager, you may not want to head back there, It is our people that make all the difference to Rotana’s continued success. Selim El Zyr President & CEO Workforce Because we’re different, at Rotana, we know that the single most important factor in keeping a property at peak performance is its manpower. Our Human Resources Vision is to be the preferred employer by sourcing potential candidates, providing job security and career enhancement through training and development and creating a sense of belonging and loyalty within Rotana hotel’s team. With 20 years’ experience of hiring competent people in the industry to run our hotels and resorts, it makes the service experienced by our customer world-class. Rotana aims to ensure colleagues development, training and retention strategies. We operate surveys and competency programmes, participate in career fairs, as well as a centralised recruitment system that gives access to staff from around the world. Colleagues from more than 80 countries work at our hotels. They come with their own languages, cultures and traditions. Our policies harness this diversity while treating colleagues exactly the same way we treat our guests; with warmth, courtesy and respect. Workforce