Rotana Corporate Sustainability Report 2012

RESS Results {%} 2010 88.42 2011 90.01 2012 92.50 85 % 88 % 90 % 92 % 94 % 71 95% Colleagues Satisfaction Survey Participation Rate: Colleagues Satisfaction Rate 92.5% Satisfaction Result: Satisfaction We care for our colleague’s satisfaction, involve them in our planning and decision making processes and ask for their feedback. Therefore, our bi-annual Rotana Employee Satisfaction Survey enables us to measure and understand our colleagues’ attitude, opinions, motivation, and satisfaction. It also helps with better engagement, colleagues’ retention and better workplace productivity. The 2012 survey derived to colleague’s satisfaction further improvement to 92.5%. The survey included 8,101 participants from 46 hotels out of 8692 eligible colleagues. This is an outstanding result within our industry and other service industries worldwide. Despite the improved results, following to the survey result issuance, an action plan is developed by each hotel and improvement drivers are targeted for corporate led actions.