Rotana Corporate Sustainability Report 2012

2010 100 60 2011 75 100 2012 80 100 % of Colleagues Receiving Performance Review % of Colleagues with Annual Personal Development Plan done 0 % 20 % 40 % 60 % 80 % 100 % 73 660 In 2012, LIFE Cards and 18 Guest Service Champion Awards were awarded to colleagues. Rotana Performance Management Reviews The Rotana Performance Reviews policy enables us to communicate performance expectations to colleagues at the start of the year thereby ensuring that day-to-day actions throughout the year contribute to the achievement of business strategy and to provide a formal process to accurately evaluate performance as a basis for sound business decisions in compensation management, succession planning and talent management. For three consecutive years, 100% of our eligible colleagues received an annual performance review. The first stage of the Performance Management Reviews stage is the Performance Planning where the line manager and colleague meet at the start of the year to discuss job responsibilities, agree on performance goals for the year ahead and plan the personal development needed to support effective performance. Recognition and Awards Long Service Awards: Are given to our colleagues to recognise and encourage their loyalty towards Rotana for completing 5, 10, 15 or 20 years and boost morale. Rotana Awards: Recognise individual properties as well as individual GMs for their continuous efforts and commitment towards exceeding company expectations, demonstrating exemplary performance and achieving excellent results in the following areas; GOP, Guest Satisfaction, Colleagues’ Retention, Corporate Social Responsibility, Innovation, Owners Relations and Duroob Programme. Rotana Awards were presented for the following categories: • Chairman’s Award: Fujairah Rotana Resort and Spa • Hotel of the Year Award: Beach Rotana • Hotel Achiever of the Year Award: Nour Arjaan by Rotana • Manager of the Year Award: Yas Island Rotana & Centro Yas General Manager • Hotel Opening of the Year Award: Al Ghurair Rayhaan and Al Ghurair Arjaan by Rotana • President’s Award: Coral Beach Rotana Resort, Hurghada General Manager Life Cards: Are a formal acknowledgement of a person’s behavior, effort or business result that supports Rotana or the property’s goals and values and which has clearly been beyond expectations. Communicating and celebrating the employee’s performance encourages the employee and others to continue or copy the behavior. Guest Service Champion Award: Recognises the behavior and effort of a colleague who goes the extra mile to create a “Treasured Time” experience and promote Rotana as a guest caring brand. Performance Reviews and Personal Development Plan