Rotana Corporate Sustainability Report 2014

25 For Rotana, ethics is the centrepiece of the company’s and colleague’s commitment to conducting business legally and with high standards of integrity. The cornerstone of our business conduct is the ‘Code of Business Conduct and Ethics’, which addresses in a detailed way, the following issues: • Compliance with Laws, Rules and Regulations • Conflict of interest • Confidentiality • Use and Protection of Company Assets • Entertainment and Gifts • Dealing with Government Colleagues or Officials • Dealing with Media and Online Communities • Corporate Opportunities • Protection of Company Records • Bribery and Corruption • Competitive Practices • Political Activities and Contributions • Safety, Health and Environment • Grooming Standards • Discipline • Discrimination and Harassment • Use of Electronic System • Information System/Software • Employment of Relatives Continuous efforts are made to ensure Rotana’s Code represents best practices in ethics and compliance. It is a compulsory requirement for all colleagues to undertake the module of Code of Conduct training as part of the Rotana Life orientation programme covering anti-corruption and bribery and discrimination, which is an important aspect of human rights issues relevant to our operation. All colleagues who handle customer information are required to also undertake the same module of code of conduct training on confidentiality and customer data privacy. In the coming year, while continuing to have new colleagues complete the Code of conduct training, we will also be rolling out a refreshment programme for all Rotana colleagues. In 2013 and 2014, all new joiners have been trained on the Code, as well as have signed the respective acknowledgement, bringing the percentage to 100% of our colleagues who were induced on the code content and have acknowledged their commitment to operate ethically. Out of the group’s workforce of over 11,000 colleagues, grievances of discrimination were lodged, investigated and dealt with in accordance with the company’s policy, and there were no reported breaches of anti-corruption practices. Annual Confidential Code of Business Conduct and Ethics disclosure acknowledgement is issued on a yearly basis and signed by Corporate Officers, General Managers, Resident Managers, Executive Assistant Manager, Head of Finance, Head of Materials, Area Director of Sales and Marketing and Director of Sales and Marketing to disclose compliance with code content and any unethical incidents. Compliance As a result of the practices we follow at Rotana, during 2013 and 20114 there were: • No fines or non-monetary sanctions for compliance with environmental laws; violations of rights for indigenous people; incidents of discrimination; incidents of non-compliance with regulation and voluntary marketing codes; or non-compliance with laws and regulations • No financial or non-financial contribution to political parties or polities took place, nor did we receive any financial aid from governments • No legal actions for anti-competitive behavior, anti-trust and monopoly behavior against Rotana were claimed Code of Business Conduct and Ethics Our targets for 2015 • Code of Business Conduct and Ethics: while continuing to have new colleagues complete the Code of Conduct training, we will roll out a refreshment programme for all Rotana colleagues. • Develop and define long-term sustainable business goals for the year 2020. • Continue to training the corporate sustainability committee members on different aspects of sustainability management. • Integrate sustainability mandatory criteria to the existing annual corporate vice presidents hotels audits.