Rotana Corporate Sustainability Report 2014

33 Expectations Typical engagement pathways Our response Examples of results • Career growth and development • Learning opportunities • Wages and benefits competitiveness • Social welfare • Job security • Equal treatment • Open interaction • Recognition of performance and contribution • Healthy and safe workplace • Positive impact on the community • Monthly team meetings • Roundtable lunches with GMs • Access to my Rotana portal • Biannual Rotana Colleagues Satisfaction Survey: Engaged to Life • Colleagues Welfare Committee • Annual performance review • Daily departmental briefing • Newsletters • Notice boards, posters • Exit Interview • Insight Rotana • Promoting colleagues wellbeing through safe working conditions and motivating atmospheres • Conducting annual performance reviews and setting personal development plan for colleagues • Setting a performance based bonus and reward (Rotana bonus scheme) • Respecting the culture and values of colleagues and supporting equality • Participating in wages surveys • Implementing Environment Health and Safety Management Systems • Promoting colleagues participation in communities contribution activities • 84% of our colleagues say that Rotana offers excellent career opportunities to colleagues who are strong performers • 86% of our colleagues say “my future career opportunities with Rotana look good” • 88% of our colleagues say “Rotana strongly supports learning and development of all colleagues” • 79% of our colleagues says “The performance management system works effectively for me” • 74% of our colleague say that “Colleagues are treated fairly regardless of their age, nationality, gender or seniority, nationality“ • 29,813 volunteering hours were given by our colleagues to participate in CSR activities • Satisfaction/high quality products and good services • Reasonable pricing • Clear billing practices • Environmentally friendly products • Energy conservation tips • Responsibility • Long term guests relationship • Positive impact on the community • Health, Safety and Security • RGSS – Rotana Guests Satisfaction Survey • Social Media • Guests comments cards • Meet the team gathering guests-department heads. • Strategic level meetings with guest contacts, travel networks • Sustainability related brochures • Sustainability related activities at our hotels • Developing new product and services packages and rates • Offering good price/quality ratio • Implement guests distinction programmes • Developing guest environmental programmes • Implementing Environment Health and Safety Management Systems • Implementing emergency management plan and security programmes • Our hotels Environmental Friendliness was ranked 6th among the top 10 drivers for Rotana guests to recommend and return to our hotels • Sustainability was among the top 10 drivers for Rotana guests to choose and return to our hotels • We achieved a score of 83.8% for the survey criteria if we did fulfill making the guest stay with us a treasured experience • We achieved a score of 84.7% when we asked the guest about their overall satisfaction of the stay experience • Guests satisfaction score on the value for price is 78.1% and the accuracy of our bills at check out is 88.8% • Guests satisfaction score on our hotels overall environmental friendliness is 84.8% • Our guests satisfaction with the overall safety at the health and fitness centre, pool and beach facilities is 87.7% Colleagues Guests