Rotana Corporate Sustainability Report 2014

47 Ensuring the Health, Safety and security of our guests is of prime importance to us; therefore we have deployed health and safety, security, food safety and emergency management systems in line with local and international guidelines and standards. These systems are designed at corporate and hotel level to ensure safe areas. Safeguarding food safety At present, 84% of our operating hotels are certified under Hazard Analysis and Critical Control Points (HACCP) for food safety management system implementation and the focus is to ensure all our hotels will be certified. • During 2014, a total of 36 third part audits were conducted in Rotana properties by third part auditing company, Bureau VERITAS, resulting in a total of 37 HACCP certified hotels • Three hotels newly achieved their certification in 2014 • Total number of Non Conformances Reports (NCRs) raised during the 36 audits dropped from six NCRs in 2012, four in 2013 to only one NCR in 2014 for the whole group • Total number of observations/numbers of Rotana hotels audited dropped from 7.22 in 2012 to 5.7 in 2013 and 5.06 in 2014 • Total Number of NCRs/numbers of Rotana hotels audited dropped from 0.6 in 2012, 0.1 in 2013 to 0.03 in 2014 In 2013, 91% of our hotels food handlers were trained on the basic level of food safety and 87% in 2014, that beside the intermediate and advanced food safety programme and HACCP trainings for supervisory and managerial level. To further raise the bar on safeguarding food safety and hygiene, our aim is to have all our food and beverage operations go beyond their local regulatory requirements to achieve Hazard Analysis and Critical Control Points (HACCP) certification in six months of the opening date. In 2014, we have implemented 123 activities and campaigns aiming to raise our guest’s awareness towards environment and health. Rotana colleagues from different departments created 324 arts and crafts pieces out of recyclable items. The finished arts and crafts are displayed in the hotel lobby and hotel guests were asked to vote for the best piece of their choice. Arts and Crafts pieces created by Rotana colleagues Guest Health, Safety and Security