Rotana Corporate Sustainability Report 2014

55 Our sustainability goals • We will ensure guests satisfaction and provide value for money through the realisation of sustainable business and operational efficiency • We will protect the health, safety, privacy and security of guests by adhering to international principles that respect human rights • We will instill a culture of sustainability through education and promotion of sustainability values and principles amongst our colleagues • We will protect the health and safety of our colleagues by adhering to international principles that respect human rights • We will ensure colleague’s satisfaction and wellbeing at work Our focus areas • Engagement • Learning and development • Fair employment • Welfare, health and safety Our progress • ‘Engage to Life’ satisfaction survey score √ • Strengthening executive and leadership development ¨ • Reduce turnover √ • Minimise occupational health and safety incidents by implementing a holistic health safety framework ¨ • Improving incidents reporting system by rolling out an online security, health and safety incidents reporting tool √ • Develop and launch the corporate emergency management plan √ • Improve colleague participation and volunteering hour’s contribution in different activities √ “LIFE” has its rewards 07 At Rotana, we know that the single most important factor in keeping a property at peak performance is its manpower. Our human resources vision is to be the preferred employer by sourcing potential candidates, providing job security and career enhancement through training and development and creating a sense of belonging and loyalty within Rotana hotel’s team. Achieved √ Ongoing ¨