Rotana Corporate Sustainability Report 2014

60 At Rotana we believe in ‘setting out to win’ by creating the competitive advantage, understanding the industry, our business, the market and our guests. We believe in ‘Winning through People’ by building through relationships and developing the capability of the people to meet current and future needs and we believe in ‘Delivering Impressive Results’ by translating vision and strategies into action to deliver results and continuous success. We update our learning and development programme based on the annual analysis of training needs across the company. In light of the company’s business development plan and to enrich our learning and development resources and portfolio with new competency/values-driven programmes, a series of new development programme were introduced or updated in 2013 and 2014: • More Time For You programme • Presentation Skills and Public Speaking programme • Duroob Development programme (GCC Nationals) • Leading Hoteliers programme • Effective Coaching programme • Rotana Guest Experience programme Learning and Development Unit 2013 2014 Total training hours Hours 340,940 347,258 Average hours of training per Colleague hours 19 31.48 Total training cost USD 2,317,373 2,769,775 Developing our colleagues Developing our colleagues and talents is a central component of our learning and development strategy. We offer an array of learning opportunities for colleagues across the company. In addition to the many different programmes Rotana has established to develop our people, in 2013 and 2014 we launched the following programmes beside Leadership Development Programmes LEAD. • Mentor for Life programme: the programme was created to develop the mentoring relationship between mentors and mentees and to enable the company’s mentees to optimise their full potential. The 2-day programme covers the fundamentals of mentoring, the relationship between mentor and mentee and various development theories that can be applied in the relationship. • Winning Business Case programme: As executives manage the resources of their departments, justification for projects or initiatives is imperative in order to advance a manager’s cause. In most occasions, a business case is required to document the initiative and to move it through the approval and funding process. The 1-day programme covers how to write a persuasive business case that will allow participants to withstand challenges from individuals who do not fully support their initiatives. Leadership Development Programme In light of the group’s business development plan, Rotana General Managers LEAD Development Programme, LEAD 1, 2 and 3 continue to remain for the 4th year an effective programme to developing a robust and diverse pipeline of leaders and improving their skill sets to ‘stay in the competitive market’ and to become well equipped to support the group in expanding its portfolio. Since the programme rolled out in 2011, we engaged 52 selected executives in a range of job simulations, ability tests and personality questionnaires, which reflect the essential behavioral elements of the role. The process is based on a standardised process to drive objectivity and fairness and is widely regarded as one of the most accurate and valid procedures of determining an individual’s strengths and development areas. The LEAD 2 programme places strategic emphasis on the development of Executive Assistant Managers at Rotana. The LEAD 3 programme embodies Rotana’s commitment to develop our high potential Department Heads. It offers them the opportunity to enhance their competencies and to achieve their career aspirations to become Executive Assistant Managers. On-stage programme: Even in today’s information and technology-driven age, excellent public speaking skills remain central to excelling personally and professionally. Every presentation can truly make or break a manager’s career. The 2-day ‘On-stage’ programme has been tailored in line with Rotana’s competencies ‘Influencing Outcomes’ and ‘Building Relationships’. It covers the presentation and public speaking skills required to deliver a successful business presentation. Since we initiated the LEAD programme in 2011, we have developed 52 participants: • LEAD 1: 24 General Managers • LEAD 2: 12 Executive Assistant Managers • LEAD 3: 10 Department Heads