Rotana Corporate Sustainability Report 2017

3 Table of Contents ABOUT THIS REPORT 4 MESSAGE FROM OUR ACTING CEO 6 OUR COMPANY 8 Profile Growth and Expansion Vision and Values Memberships and Awards RISK, GOVERNANCE and COMPLIANCE MANAGEMENT 16 Board Operation Business Integrity Risk, Governance and Compliance SUSTAINBILITY STRATEGY 26 Vision and Goal Approach Stakeholders Engagement Materiality Assessment GUESTS EXPERIENCE 34 Satisfaction Innovation and Technology Education and Inspiration Health, Safety and Security COLLEAGUES 44 Engagement Diversity and Equal Opportunities Development and Growth Wellbeing, Health and Safety ENVIRONMENT 58 Energy Water Waste COMMUNITIES 66 Community Outreach Nationalisation SUPPLY CHAIN 78 Responsible Supply Chain Local Supply APPENDIX A: GRI STANDARD CONTENT INDEX 84