Rotana Corporate Sustainability Report 2017

Rotana Corporate Sustainability Report 2017 32 Listening to our stakeholders Colleagues Guests Suppliers • Career growth and development • Learning opportunities • Wages and benefits competitiveness • Social welfare • Job security • Equal treatment • Open interaction • Recognition of performance • Healthy and safe workplace • Positive impact on the community • Satisfaction/high quality products and good services • Reasonable pricing and transparency • Clear billing practices • Environmentally friendly products • Energy conservation tips • Responsibility • Long term relationship • Positive impact on the community • Health and safety • Security and Privacy • Ethical and transparent purchasing • Procurement practices • Economic performance • Health and safety • Promoting colleagues’ wellbeing through safe working conditions and motivating atmospheres • Conducting annual performance reviews and setting personal development plans for colleagues • Setting a performance based bonus and reward (Rotana bonus scheme) • Respecting the culture and values of colleagues and supporting equality • Participating in wage surveys • Implementing environment, health and safety management systems • Promoting colleagues’ participation in communities contribution activities • RGSS – Rotana Guests Satisfaction Survey • Social Media • Guests comment cards • Meet the team gathering Guests- department heads • Strategic level meetings with guest contacts, travel networks • Sustainability related brochures • Sustainability related guest activities • Developing new product and service packages and rates • Offering good price/quality ratio • Implement guests distinction programmes • Developing guest environmental programmes • Implementing EHS systems • Implementing emergency and security management plan • Suppliers negotiation meetings • Contract renewal meetings • Respecting purchasing agreement terms • Evaluating our suppliers’ performance and awarding agreements accordingly Communities Owners Environment • Local employment and career development opportunities • Contribution • Energy and climate change • Compliance with laws • Dialogue and transparency • Reporting • Payment of taxes • High yield share • Risk management • Consideration of the economic, social and environmental impacts of our operations • Business continuity • Protection and preservation of natural resources • Mitigation of environmental impact • Rotana “Duroob” nationalisation programme • Media relations events and meetings • Joint NGO partnership activities • Contributing to the local communities where we operate • Participating in society activities (campaigns, charities, education) • Representation in Board of Directors • Monthly meetings with business owners • Annual audit reports • Supplier forums and meetings • Implementation of ISO 14001 • Performance monitoring reports • Implementing environmental management system and impact assessment • Continuously monitoring and improving performance in the areas of energy, water, chemicals and resource consumption, and waste generation.