Rotana Corporate Sustainability Report 2017

39 Ensuring the health, safety and security of our guests is of prime importance to us. Many nations across the globe, including some in our operating regions, deal with issues such as terrorism and/or social unrest, and we aim to maintain effective systems and policies to safeguard our guests. Therefore, we have employed health and safety, security, food safety and emergency management systems in line with local and international guidelines and standards. These systems are designed at corporate and hotel level to ensure safe areas. To list some of our actions: • 70% of our operating hotels have a monthly meeting to review performance and implement improvements where necessary • 76% of our hotels have completed their health and safety risk assessments for all guest areas and hotel activities • Rotana’s environment, health and safety management system is implemented in 78% of our hotels • At present, 80% of our operating hotels are certified under Hazard Analysis and Critical Control Points (HACCP) for food safety management system implementation and the focus is to ensure all our hotels will be certified • During 2016 and 2017, a total of 63 third-party audits were conducted in Rotana properties by third-party auditing company, Bureau VERITAS, to verify compliance against the HACCP, resulting in reduction of total number of observations from 124 in 2016 to 52 in 2017 • To-date, 6 hotels have successfully achieved the OHSAS 18001:2007 certification Health, Safety and Security Our guest health and safety incident rate was reduced by 31.5% since 2013. Introducing a healthy menu in all Centro hotels buffet restaurants. HACCP Certified Hotels % of certified hotels 100 80 60 40 20 0 85 88 81 80 75 2012 2017 2016 2015 2014 2013 80 Food Safety Compliance Number of Food Control Regulatory Inspection Year Average Score Achieved 2016 2015 101 91.1 164 90.6