Rotana Corporate Sustainability Report 2017

45 Following a turbulent and challenging period in the global and regional economy, a significant component of Rotana’s management and HR activities in 2017 were focused on our ability to alleviate the impact on the payroll. This created a challenging environment in which to uphold our commitment to keeping our workforce motivated and engaged. Recruiting and employing decisions play a critical role in ensuring that we put the right people in the right roles and places. We value diversity at every level of our organisation and respect the rights of all our colleagues. The top drivers in talent attraction and retention include a sense of ownership, training opportunities and career advancement. Beyond this we have embedded the well-being of our people in our day-to-day activities to ensure safe workplaces and a culture of good health. We enable our colleagues to volunteer and give back to the community through our contribution programmes. Our equal opportunities’ policy applies to every colleague in the company and commits us to eliminating discrimination, harassment and victimization in the workplace. We support freedom of association and collective bargaining for our colleagues and diligently comply with local labour laws and regulations in the countries in which we conduct business. Forced or compulsory labour of any kind is not tolerated by Rotana, nor do we exploit child labour in any of our operations. OUR COMMITMENT • We will instil a culture of sustainability through education and promotion of sustainability values and principles amongst our colleagues • We will protect the health and safety of our colleagues by adhering to international principles that respect human rights • We will ensure colleague satisfaction and wellbeing at work OUR FOCUS AND KEY ACHIEVEMENTS Engagement • We increased our colleagues’ satisfaction survey score by 3% in 2017 vs 2016 • We have reduced our colleagues’ turnover to 29.6% in 2017 from 36.6% in 2013 • 89.7% of our colleagues have participated in the Rotana Engaged to Life (ETL) satisfaction survey in 2017 • Our female colleagues’ turnover has unfortunately increased from 35.7% in 2016 to 43.59% in 2017 Development and Growth • In 2016 and 2017, we provided 531,127 hours of training to our colleagues • We have invested around USD 3M on training • Average hours of training per colleague are 29 hours in 2016 and 19 hours in 2017 • 100% of our eligible colleagues have received their annual performance reviews Colleagues