Rotana Corporate Sustainability Report 2017

47 RETAINING OUR COLLEAGUES With the various engagement programmes and human resources policies and initiatives, we were able to reduce colleague turnover from 36.6% in 2013 to 29.6% in 2017. However we recognise that we need to continue to improve our programmes to retain more of our female colleagues and further reduce the overall turnover rate. Loyal and dedicated colleagues have worked across Rotana hotels for decades... Rotana rewards this work and commitment from colleagues with training and development opportunities, career progression and continued support has helped us to continue attraction and retain committed and loyal colleagues. The average tenure for a General Manager in the company is 7.6 years and average for all other colleagues is 3.6 years. Rotana recognises that it still needs to improve the retention of young colleagues which have a turnover of 37.8% for the under 30 age group, an increase of 3.1% in comparison to the previous year. We consider this turnover rate to be too high and recognise that more needs to be done to retain our valuable colleagues and are committed to continue working on this issue. The average tenure for a General Manager in the company is 7.6 years and average for all colleagues is 3.6 years. Surveyed colleagues Satisfaction ETL Score 89.7 69 88 66 88 67 84 66 80 64 2013 2014 2015 2016 2017 100 80 60 40 20 0 Total turnover rate % Female turnover rate % 2013 2014 2015 2016 2017 50 40 30 20 10 0 Colleagues Turnover 29.6 43.59 26.3 35.7 27.5 34.9 29.7 31.3 32 35.6 2015 2016 2017 Senior Management Middle Management Line Colleagues 40 30 20 10 0 Turnover Rate by Level (%) 29.0 32.0 30.0 24.6 27.6 28.7 20.2 22.4 28.2 Group (18-30) Group (31-40) Group (41-50) Group (51-60+) 2015 2016 2017 40 20 0 Turnover Rate by Age (%) 0 40 20 60 80 100 Turnover Rate by Country 2015 2016 2017 Jordan DR of Congo Turkey Syria Sudan Saudi Arabia Qatar Oman Lebanon Kuwait Iraq Egypt Bahrain