Rotana Corporate Sustainability Report 2017

Rotana Corporate Sustainability Report 2017 52 COLLEAGUES SATISFACTION Rotana developed a series of new competency and values-driven development programmes in support of our business development plan to enrich our learning and development resources and portfolio. These initiatives were introduced or updated in 2017 and include: • On-Stage: the 2-day ‘On-Stage’ has been tailored in line with Rotana’s competencies “Influencing Outcomes” and “Building Relationships”. The learning techniques and exercises are based on theatre and drama classes. ‘On-Stage’ helps our managers prepare for that moment so that when it is showtime, they will own the stage. • Tech Ken: an introductory 2-hour workshop that aims at equipping our colleagues with the appropriate knowledge and information to answer all guests’ questions related to IT, as well as introducing them to the social media platforms, tips and appropriate online manners (Netiquette). • Engagement Workout: is a comprehensive 1-day course that helps leaders present and action the engagement initiative “Engaged to LIFE”. It prepares them to understand engagement, contemplate their own engagement levels as well as that of their teams. They will be able to develop strategies to move the engagement needle upwards. • Coach: it is a 1-day training programme for managers. It covers the essentials of coaching and, most importantly, the right way of conducting a coaching session where coaches discover answers for themselves. Despite challenging economic circumstances in some of our PERFORMANCE MANAGEMENT REVIEWS The Rotana Performance Review policy enables us to communicate performance expectations to colleagues at the start of the year, thereby, ensuring that day-to-day actions taken throughout the year, contribute to the achievement of our business strategy. This policy also provides a formal process to accurately evaluate performance as a basis for sound business decisions in remuneration management, succession planning and talent management. The first stage of the Performance Management Reviews involves Performance Planning where line managers and colleagues meet at the start of the year to discuss job responsibilities, agree on performance goals for the year ahead, and plan the personal development needs to support effective performance. All 100% of our eligible colleagues (completing six months) received an annual performance review in the year of 2016 and 2017 and it included their career development plan for the coming year. RECOGNITIONS AND AWARDS To demonstrate Rotana’s commitment to career development, our promotion and inter-company transfer policies reward high performing colleagues by promoting them or transferring them to other Rotana properties, thereby, retaining valuable learnt knowledge and skills within our company. In the process, we motivate and encourage colleagues to participate in their own self-development and strengthen Rotana’s image as a reputable and preferred employer. markets, we remain committed to the growth of our people and have not compromised on our training and development initiatives, spending close to USD 3.1 million in the last 2 years. Unit 2014 2015 2016 2017 Total training hours Hours 347,258 349,379 377,379 153,748 Average hours of training per colleague Hours 31.48 27.39 29.37 19 Total training cost USD 2,769,775 2,733,741 2,614,833 489,533 Average cost of training per colleague USD 31.48 27.39 29.37 51 Colleague Growth and Development 2014 2015 2016 2017 Number of promotions 1,115 1,093 1,120 1,173 Number of inter-company transfers 561 506 553 912 Development and Growth Rotana Training Centre has received the “International Training Centre of Excellence” award plaque from Highfield UK Chairman Mr. Richard Sprenger, in recognition of the group efforts towards health and safety continuous training as well as the very good rating that our Environmental Health and Safety (EHS) tutors received on the Competency Assessment and Grading completed by Highfield assessors. Rotana’s Highfield journey: • Approximately 6,000 colleagues trained by our EHS team • 24 approved tutors from the EHS team • 460+ training sessions held so far as detailed below