Rotana Corporate Sustainability Report 2017

55 Colleagues receiving their training certificates on the basic food safety course at Amman Rotana, Jordan. • 80% of total operating hotels are HACCP certified; • 104 EHS third party audits were successfully conducted and passed in 2016 and 2017; • 74% of our operating hotels have completed their department areas and activities health and safety risk assessments; • 77% of hotels have established an EHS committee; • Our hotels have achieved an average of 85.42% on the annual fire safety audits; • In the last 2 years we had 265 food control regulatory inspections. Hotels average scores achieved 90; • To date, 6 hotels in the UAE are OHSAS 18001 certified (H and S management system standards); • 81% of our colleagues are trained on the Rotana EHS awareness course; • 89% of food handlers are trained on the basic food safety course; The overall incident rate for 2016 was 4.53% although the majority of these were minor workplace injuries such as cuts or bruises. For 2017, we were able to further reduce colleague injuries by 26%, and our group incident rate dropped from 4.53% to 3.4%. Our lost work day rate was 16.09 for 2016. There were zero fatalities related to workplace incidents or occupational health. ENVIRONMENT, HEALTH AND SAFETY COMMITTEES Rotana seeks colleague participation at all levels to ensure involvement and ownership of safety and health programmes and systems. EHS committees which typically comprise of management department heads, are key to us achieving effective, proactive solutions to health and safety issues, as well as substantive results. Emphasis is placed on adding colleague’s representation from all grades on the committee to ensure a cooperative effort to achieving EHS goals. Through these collaborative efforts, all colleagues have the opportunity to be involved in risk assessment activities, to develop action plans, and to assign responsibilities for completing safety and health-related goals and objectives. In 2017, 77% of hotels had established an EHS committee and 74% of operating hotels had completed their department areas and activities of health and safety risk assessments. DRIVER SAFETY Rotana has implemented a specialised Driver Fatigue policy and support training programme designed to ensure drivers’ safety. The training programme includes guidelines to help operators manage driving related fatigue, identify the safest routes, avoid road rage, and take extra care when driving in high ambient temperatures. SAFETY IN HEAT Rotana has launched the Safety in Heat programme to raise awareness on the procedures that must be implemented under the Heat Stress Management programme by our colleagues and supervisors in the hot summer season in order to protect them from the heat. The shift schedules are rotated and colleagues working outdoors are provided with a water cooler, ice box with water and liquid isotonic drink. In 2017, 77% of hotels had established an EHS committee and 74% of operating hotels had completed their department areas and activities health and safety risk assessments. Rate 2016 2017 Incident Rate (%)* 4.53 3.4 Lost Work Day Rate 16.09 15.4 *incidents rates= per 200, 000 hours worked, for 100 colleagues, the number of colleagues have been involved in a recordable health and safety injury or occupational illness (serious injuries case + serious occupational illness cases first aid case + restricted workday case + medical treatment case.)